At Dennis Journeys, we want you to be satisfied with your purchase. This Return and Refund Policy explains how we handle returns, exchanges, and refunds for products purchased from our website.
Returns
We accept returns only if the item received is damaged, defective, or incorrect. To be eligible for a return, the product must be unused, in its original packaging, and reported to us within 7 days of delivery.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be returned to you through the same method used at delivery. Since we operate on cash-on-delivery only, refunds will be arranged through direct communication with our support team.
Exchanges
If you receive a defective or incorrect item, we may offer an exchange for the same product, subject to availability.
Non-Returnable Items
Certain products such as personal-use accessories or items damaged by misuse are not eligible for return or refund.
Process
To request a return or refund, please contact us at our email with your order details and a description of the issue. Our support team will guide you through the process.
Contact Us
For return or refund requests, please contact [email protected].